MapleRemote Support
MapleRemote is in early beta. Support is currently provided on a best-effort basis for setup, device enrollment, authentication, tool failures, privacy requests, and security reports.
Contact
Email sjoseph@maplevibe.ca with the subject “MapleRemote Supportâ€ÂÂ.
Include
- The email address associated with your MapleRemote account.
- The affected device name or label.
- The approximate date and time of the problem.
- The tool name and non-sensitive error text.
- Steps that reproduce the issue, if known.
Do not send secrets. Never include passwords, OAuth tokens, enrollment credentials, private keys, API keys, or unrelated file contents in a support request.
Security reports
If you believe you found a security vulnerability, use the same contact address with the subject “MapleRemote Securityâ€ÂÂ. Include enough information to reproduce the issue without accessing other users’ data or disrupting the service. Please do not publish credentials, personal information, or active exploit details while we investigate.
Privacy requests
For access, correction, deletion, consent withdrawal, or privacy complaints, use the subject “MapleRemote Privacyâ€ÂÂ. We may need to verify your identity before acting on a request.
Service status
Because MapleRemote is in early beta, brief maintenance interruptions may occur. If a planned change requires users to reconnect, reinstall, or move to a new domain, affected users will be notified before the change where reasonably practical.
Support does not require or expect access to unrelated files on your enrolled computers.